PAYMENT

We provide 2 options for payments:

  • (1) 50/50 - A 50% deposit is be paid upfront before work commences. Unless we are unable to commit to completing the work, this is non-refundable. The remaining 50% will be due before the project is officially released.
  • (2) Upfront - Pay full amount upfront and receive a 10% off the total amount. Good option for larger projects.
  • Payment Method - We prefer electronic payments if all possible (Paypal, Square, Bank draft). Other prefered payment methods are money orders or certified checks. Personal checks are a last resort if the aforementioned options are not possible.

PROJECT SCHEDULING

  • We schedule new projects based on our workload at the time. We cannot guarantee immediate production of new projects. After assessing the workload of a new potential project we will either provide a proposal or a simple quote the will detail our commencement/completion date and pricing. Deposits must be paid within the specified timeframe in order for us to keep the proposed schedule.
  • If we accept a rush order/request additional fees will be applied.
  • During the process of development (especially websites) we will provide previews for approval and feedback. Once the design is approved we will complete the project based on the approved design. At this point any many modifications to the design will render additional costs and delay is completion schedule.
  • Based on the requirements of a particular project we will ask for information, files, etc. to be provided within a particular timeframe. If these items are not provided within the specified timeframe it will cause a delay in completion time and we will begin working on the next project/client on the dockett.

COMMUNICATION

  • We prefer communication via EMAIL, TEXT, FACEBOOK and TWITTER. With that said we do provide communication via phone (preferably for scheduled conference calls).
  • Our office hours are Monday - Friday, 10am - 5pm CST. Any calls received outside of these parameters will be returned the next business day.
  • For contact information please visit our CONTACT page.